This section helps you understand how data is collected, processed, and displayed in DXT360 Analytics. It covers common questions related to data availability, delays, keyword tracking, and why certain posts may appear or be missing from your campaign.
Can DXT360 Analytics track private Facebook group data?
No, DXT360 Analytics cannot track data from private Facebook groups. Access to private group content is restricted by Facebook and cannot be collected without proper authorization.
Only publicly available data or data from authorized sources can be monitored and analyzed within the platform.
Why is my data not showing or delayed in the dashboard?
Data may not appear immediately in the dashboard because DXT360 processes data through multiple stages, including collection, filtering, and indexing. Depending on the channel, data is retrieved from different sources (e.g., DataHub or external providers), which can cause slight delays before it becomes visible.
In some cases, delays or missing data can occur due to API limitations, data availability from the source, or high processing volume. If the issue persists, it may require additional time for the system to complete the data ingestion process.
Why are some posts missing from my campaign?
Some posts may not appear in your campaign due to how keyword matching and data collection work. DXT360 only captures content that matches your defined keywords, and variations in wording, hashtags, or language may affect whether a post is included.
In addition, data availability depends on the channel and data source. Some platforms or sources may have limitations, delays, or incomplete historical data, which can result in missing posts in your results.
Why do irrelevant posts appear in my campaign?
Irrelevant posts may appear because keyword matching includes variations, similar terms, and broader language patterns. This helps capture more data but may reduce precision.
Refining your keywords or applying filters can help improve relevance.
How do I know which keyword triggers the post tracking?
Posts are tracked based on the keywords you define in your campaign. The system considers variations such as hashtags, similar terms, and language patterns when identifying matches.
As a result, tracking is not limited to exact keyword matches, which allows broader data coverage.